Terms and conditions

Please read the following TERMS AND CONDITIONS carefully. By using our services you are accepting that you are aware of all the terms of use and the content of this document. If you have any concerns or disagree with the proposed terms of use in any way, and hence do not want to accept them, you are welcome to contact us regarding the issue so that it may be discussed.

1. GENERAL TERMS OF USE

1.1. BoostConnector sells time in the form of service. We do not claim to be the owners or representatives of the trademarks, brands and intellectual properties of others – they remain the property of their original copyright owners.

1.2. The service BoostConnector is hosted under the name (domain) of boostconnector.com (“the Site”) and is not affiliated with any other site, company, brand, organization, or similarly named entity resembling it.

1.3. The process by which our service will be carried out differs depending on the service requested by the customer. All orders will be finished within a reasonable time frame. If we fail to meet your expectations regarding the quality of our service, you – our customers, may contact us and request that another booster finish your order. We undergo serious internal procedures to deal with such situations, take measures to ensure we perform at the highest level on the market and also monitor all personnel on the Site.

1.4. All products and services available on the Site are delivered via digital delivery means such as email or in-game (online) services. We deliver the service only through players that posses high skill in the game.

1.5. The Site does not offer any physical products or property, therefore is not obligated to send any goods to addresses of its customers.

1.6. BoostConnector does not guarantee that the descriptions of all or any products displayed on the site are 100% accurate. This is mainly due to the difficulty inherent with operating within a proposed time limit. However, we have done our best to explain the content on the Site and its services as correctly and realistically as possible.

1.7. BoostConnector reserves the right to change or alter any of the Site’s content, conditions, terms, or policies, as well as our respective extensions, at any time and without notice. By using any service that the Site offers, you agree that BoostConnector can’t be liable or accountable to you for any modification, suspension or discontinuance of the services.

1.8. Due to the nature of BoostConnector’s products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund after purchase is made. If your order has not started you are eligible for a partial refund (55%) or store credit for the amount paid to us.

1.8.1. For virtual goods and services there is little option for refunds to be issued. Any possibility of a refund is at the sole discretion of the Site’s owner.

1.8.2. However in the event where a service is not delivered as promised, or other conditions are not met pertaining to the order, the customer may contact us via email, live chat or skype within 48 hours of the finishing of the order, or while the order is in progress to find a solution. Any claims against BoostConnector after that period of time are going to be judged by the Sites representatives according to the provided proofs by the user of the service.

1.8.3. In the event where an order is cancelled prior to being processed and started by our staff the customer will be refunded 50% of the original order cost once they have contacted us and finalized the cancellation (transaction fees are at the expense of the customer).

1.8.4. In the event where your order has been started, but not finished, you will have the right to receive store credit (equal to the monetary value of the unfinished portion of the order), which you can use for your future orders on the Site. In cases of extreme inaccuracy between what has been ordered and what has been provided a refund can be requested for the portion of the service which was not completed, calculated on the base of percentage completion of your order and percentage remaining.

1.8.5. Any payment dispute or third-party mediation started by a customer of the Site without contacting us in advance will result in cancellation of your order and no refund.

1.8.6. In cases of chargeback, the owed money will be refunded in duration of 168 hours period due to safety measures regarding paypal.com system.

1.8.7. All orders placed on the site, including but not limited to: Division boost, rank boost, win boost, camo boost and any form of boosting, coaching, or account purchase made on our site, will be carried over to the next competitive season in the if the order has been placed less than 72 hours after the end of the current competitive season, of any game. It is the customer’s responsibility to determine the spectrum of time necessary for the delivery of an order. BoostConnector will always attempt delivery of an order placed on the site, regardless of its difficulty. However, it can sometimes happen that the limited time does not allow it. In that case the order will be transferred to the next season without the possibility of a refund (except in the currency of the site). The customer can request a similar or different type of order for the next competitive season.

1.9. BoostConnector gives you a limited license to access the Site with the sole purpose to purchase or use the services and products offered for personal use only. You are also allowed to review the page, but not copy its content, design or program code. In cases such as that we shall contact the one in violation with a demand to remove the copied part of the Site. In case of refusal to remove the copied part by the violator a legal case shall be started in which we shall claim our rights and all taxes and fees will be at the expense of the one in violation.

1.10. BoostConnector does not permit without obtaining our prior written consent to do the following: downloading (other than page caching), reproducing, duplicating, copying any content of BoostConnector such as (including but not limited to): product listings, descriptions, prices; using or framing any trademarks, logos, or other proprietary information (including images, text, page layout or forms); using ” hidden text ” utilizing BoostConnector name or trademarks; or any exploitation of the content for commercial or inappropriate purposes.

1.11. The compilation of the combined content on the Site is an exclusive property of BoostConnector.

1.12. All software used on the Site is the property of BoostConnector or its software suppliers and is protected by law.

1.13. All submitted art content remains copyright of its original copyright holder. Images are for personal use.

1.14. BoostConnector does not intend to infringe upon any legitimate intellectual right, artistic right or any registered copyright. If you are the rightful owner of any of the Artwork posted here, and you do not want it to be displayed or if you require a suitable credit, then please contact us and we will immediately fulfill whatever requirement you have for the image to be removed or to provide credit where it is due. The Art used in the Site does not gain any financial benefit for us, we do not sell or claim rights on it.

1.15. All artwork found on the Site is believed to be in the “public domain”. We give credit to Blizzard Entertainment, Riot Games, Valve and other companies for the character artworks and any derivatives.

1.16. We do not intend to infringe upon any intellectual right. Our sole purpose is to give our clients the chance to evolve and grow their gaming skills, providing them the opportunity to play in a more competitive environment and on the level they deserve.

1.17. BoostConnector may also include links and pointers to Internet sites maintained by third parties. We do not operate or control any information, products or services appearing on or offered through these third-party sites, nor are we responsible for examining or evaluating these third-party sites, and we do not assume any responsibility or liability for any actions, products, or content related to these third-party sites.

1.18. boostconnector.com isn’t endorsed or in any way affiliated with Blizzard Entertainment, Riot Games, Valve, Activision and any other company. It doesn’t reflect the views or opinions of Blizzard Entertainment, Riot Games, Valve, Activision or anyone officially involved in producing or managing Overwatch, League of Legends, Dota2 and the other games cited in this website. Overwatch and Blizzard Entertainment are trademarks or registered trademarks of Blizzard Entertainment, Inc. in the U.S. and/or other countries.

1.19 If we are not able to complete the purchase until the season end, we are only able to refund the remaining part of the order.

1.20 All the orders placed will be started in the period of 24 hours (48 hours for Duo Queue orders) AFTER the purchase. In the unfortunate event where we are not able to start an order before 24 hours (48 hours for Duo Queue orders), customers have the right to ask for a complete refund of the order, which will be given no question asked. Refunds typically take 5-7 working days to reflect on the customers account.

2. CUSTOMER RIGHTS

2.1. Customers have the right to contact our live support or admins at any time if a problem with their current or future order arises or if they have any other concerns about our service

2.2. Customers have the right to monitor their order progress and communicate with their personal boosters or site support for additional information.

2.3. Customers have the right to request changing of their booster if their current one is not performing at the expected level or is delaying the completion of their order for an unreasonable amount of time without excuse.

2.4. Customers have the right to rate, comment and give feedback for our service.

2.5. Customers have the right to pre-request booster that they like best. However if the chosen booster is too occupied, we’ll switch it to someone else.

2.6. Customers have the right to put additional requirements for their orders, which must be followed by BoostConnector if they do not violate these terms of use, Blizzards rules or do not change the concept of the service or prolong it unreasonably long.

2.7. Customers with limited rights provided by BoostConnector can view all parts of the Site (visible and available to clients) and are permitted to voice their opinions on them and in cases of errors, bugs, or inaccuracy of the information to contact the admins and request maintenance.

2.8. Customers have the right to receive an appropriate reward (with minimum value of one hour coaching session) in a case where our boosters offer you service that BoostConnector provides, without using the Site (private boosting/coaching) for which the customer should provide proof to the admins (screenshot, text logs etc.).

2.9. Customers have the right to receive their service with discount in the cases promised or using the periodic promotion codes.

2.10. Customers can contact the admins with demand to remove content that is their copyright or violates their legal rights or offends them in any way.

2.11. Customers have the right to receive all listed services as they are described.

2.12. Customers have the rights to ask for a refund in terms of Site’s credits if for any reason the account they wanted to place the service on, is by any means compromised by the Site or the booster operating on it (IE: bans, change of the details etc).

2.13. All the payment-related queries can be forwarded to [email protected]

3. CUSTOMER DUTIES

3.1. You, as customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or legal guardian. BoostConnector reserves the right to refuse service, or cancel orders at its sole discretion in cases of violation of the terms of use.

3.2. You agree to cooperate in case of investigation by BoostConnector regarding fraudulent or improper activities such as (including but not limited to): false claims regarding non-receipt of products or services, fraudulent chargebacks, stealing of property or ideas belonging to or entrusted to BoostConnector.

3.3. Customers accept by using our services that they are aware and know what they are paying for, and that the Service you are paying for matches your In-Game information. If there are errors in the information you provide when purchasing service from us may result in delay of your boost or reducing the amount of wins/divisions/ranks that you wanted to the amount that the price paid by you matches the correct information of your account.

3.4. Customers are allowed to post comments, ratings and feedback for our site.

3.4.2 Customers are forbidden from using any kind of communication platform that is not the website chat to communicate with their assigned booster, and will indemnify the website in the case of such an event from all the damages that might occur, due to the website not having power or control of what happen outside its bonds.

3.5 You agree to indemnify and hold BoostConnector and its employees, harmless from any claims, demands, losses or costs, including reasonable attorneys’ fees, due to or arising out of your use of our services, your breach of these Terms of use, or your violation of any law or rights of a third party.

3.6. Customers accept that by buying our Service you are aware that you cannot dispute any purchase with BoostConnector after the Service is done or the service has been partially completed, and that you as a customer cannot violate the rules of Charge Backs stipulated in any payment method provided on the Site.

3.7. Customers accept that the boosters have the right to change your in-game settings and specifics of the game we provide service for, so that they might perform to the best of their abilities. For such changes all customers have the right to be informed in advance.

3.8. You accept not to play any ranked games while your orders are in progress, or in any way attempt to hinder the progress of your order. If you don’t follow this rule, we reserve the right to mark your order as completed without refund or to finish your order after reducing your boost with the amount of ranked games you have played. Exceptions can be made only for “per win” or “Duo Queue” orders after consulting with your personal booster or the Site support in advance.

3.9. Customers purchasing services that have failed to fill in the correct information about their current rank will be required to pay extra in direct relation to the difference between the prices of the incorrect information and the accurate one according to our price lists, if they wish the order to be completed.

3.10. Customers, accept that if you start a chargeback or open a claim after the order has gone through our system or the service has started or been completed you are in direct breach of BoostConnector terms of use, and are bound to either close the chargeback/claim or pay back the same amount in addition to a fee determined by BoostConnector, no less than $20 and no more than twice the original amount. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the Hong Kong Laws.

3.11. You, the customer, accept that your bill will be sent to a debt collectors agency if you chargeback a payment for a service that has been completed or if your payment does not go through our system properly (Paypal system error, BoostConnector system error), and you accept that you will have to pay extra fees covering both the collectors agency and any other unforeseen costs in regards to your chargeback.

3.12. All disputes directly issued by the customer to the Bank that manages his bank account are in direct breach of these Terms of Use. Disputes can be resolved only by claims by the system used for payment on our site – paypal. All other attempts to violating this rule or evading it will result in direct claim towards the violator.

3.14. Customers agree that BoostConnector will not be held responsible for any actions following our service taken by Blizzard Entertainment, Riot Games or any other company involved with the services you purchased on your account, including, but not limited to: suspensions, restrictions, banning or any further method of penalization. Refunds will not be given in these cases.

3.15. Failure to abide by our terms of use may result in a premature cancellation of your service or additional charges.

3.16 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

3.17 By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

These Terms of use and your agreement to abide by them are to be governed by the laws of Hong Kong, without regard to its conflicts of law rules.